The first shipping update email is not sent when the shipping status is updated
ID:
Backlog
Published on 8/25/2021
•
Last update on 12/22/2022
Summary
The email informing the first shipping update is not sent until the API returns the second shipping update, which must be different from the first one.
Simulation
- On the VTEX platform, create an order and follow the usual order flow to the status Invoiced.
- Send a shipping update for the order via the Order tracking API.
- Note that the first shipping update email is not sent.
- Send another shipping update identical to the first one.
- Note that the first shipping update email is not sent.
- Create another order and follow the usual order flow to the status Invoiced.
- Send a shipping update for that order via the Order tracking API.
- Note that the first shipping update email is not sent.
- Send another shipping update that is different from the first one.
- Note that the first shipping update email has been sent.
Workaround
As a workaround, ensure that the second update sent via the Order tracking API is different from the first one. By doing so, the email will be sent.