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Subscriptions not executed due to data indexing failure or masterdata query failure
Subscriptions not executed due to data indexing failure or masterdata query failure
ID: 961526
Backlog
Published on 1/4/2024
Last update on 7/9/2024

Summary

The creation of subscription requests depends on the return of a query made to the subscriptions' database, this query is made periodically to identify which subscriptions should be executed in that period, if this query fails or does not return a particular subscription, its cycle is not executed, and no error is logged, thus resulting in a subscription with the nextPurchaseDate in the past.

Simulation

We have no way of simulating this scenario due to the dependence on other systems.

Workaround

To adjust the nextPurchaseDate, the end user can pause the subscription and reactivate it. This action will cause the subscription system to recalculate the execution date and the nextPurchaseDate will be updated correctly.

Or the customer can update the nextPurchaseDate of the user's subscription to a future date via the API.

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