Even with data available (documents), the information is not returned as expected. This behavior can impact some of the following functionalities:

• Images in the Site Editor (CMS) are not available, due error message "Something went wrong. Please try again.";
• It is not possible to access entities and its documents due error message "An unexpected error has occurred. Please try again. If the problem persists, contact support.";
• The _sort is not respected on Search documents API;
• No information is returned when using Search Documents API (an empty response, like []), even when they contain documents.

As this is an occasional behavior (cluster-related event), it cannot be simulated.

The VTEX team must check the cluster and eventually re-index the data or change the cluster, so that the data will be available again.