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Single installment payment condition does not appear at chekout.
Single installment payment condition does not appear at chekout.
ID: 605568
Backlog
Published on 6/29/2022
Last update on 4/26/2024

Summary

When configuring a single Payment Condition with only one installment option or multiple payment conditions where only one installment option is available for a specific cart, this installment option is not displayed at checkout. Although it appears correctly in paymentData, it is not visible to the user. Instead, only the option to pay the total value is shown. However, when the transaction is completed, the payment is processed with the correct installment option.

Simulation

  • Set up a single installment Payment Condition.
  • Go to the checkout page by purchasing any random item.
  • Navigate to the Network tab in devtools and verify that the installment option is correctly loaded in the paymentData response.
  • Check the installment options dropdown on the checkout page. Note that the configured installment option is missing, instead, the total amount is displayed.
  • Despite this issue, upon completing the purchase, the transaction correctly reflects the chosen installment option.

Workaround

N/A

Atenciosamente, Gisely Lacerda Product Support Engineer, Shopper Journey squad

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