[Shopee] SKU disabled in marketplace. shopee-sku-helper (sku update failed)

Connections

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ID: 685137

Fixed

Published on10/25/2022

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Last updated on2/7/2023

1 min read

Summary

Even with price and stock correctly registered in the VTEX catalog, several products have an error during integration "SKU disabled in marketplace. shopee-sku-helper (sku update failed)"

Simulation

Marketplace: Shopee Product Root Cause: Catalog Integration Error: SKU disabled in marketplace. shopee-sku-helper (sku update failed)

Admin > Installed APPS > Shopee > Manage Products > Product Sync Status

${"base64":" ","img":{"width":630,"height":162,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":38887,"url":"https://raw.githubusercontent.com/vtexdocs/known-issues/refs/heads/main/docs/en/known-issues/Connections/shopee-sku-disabled-in-marketplace-shopeeskuhelper-sku-update-failed_1.png"}}$

Workaround

If resending the product does not resolve it, it is necessary to wait for analysis and investigation of this KI.