[Shopee] SKU disabled in marketplace. shopee-sku-helper (sku update failed)

Known issues

ID: 685137

Fixed

Published on 10/25/2022

•

Last update on 2/7/2023

Summary

Even with price and stock correctly registered in the VTEX catalog, several products have an error during integration "SKU disabled in marketplace. shopee-sku-helper (sku update failed)"

Simulation

Marketplace: Shopee Product Root Cause: Catalog Integration Error: SKU disabled in marketplace. shopee-sku-helper (sku update failed)

Admin > Installed APPS > Shopee > Manage Products > Product Sync Status

${"base64":" ","img":{"width":630,"height":162,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":38887,"url":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/known-issues/Connections/shopee-sku-disabled-in-marketplace-shopeeskuhelper-sku-update-failed_1.png"}}$

Workaround

If resending the product does not resolve it, it is necessary to wait for analysis and investigation of this KI.