Seller's skus are not being Matched to the marketplace's skus
ID: 1100159
Backlog
Published on 10/3/2024
•
Last update on 10/3/2024
Summary
Despite an identical product on the Marketplace's catalog, the SKUs from the sellers are not being matched and automatically approved. Instead, they are going to the Pending Area or, in cases of marketplaces with the Autoapprove flag enabled, they are being created as new on the catalog.
This scenario usually happens only with SKUs that have a large "Product Name" or that have special characters on them, such as +
or &
.
Simulation
- Verify if the same product exists on the marketplace catalog and is indexed.
- Verify if the seller sent a product with at least the same "Product Name".
- Verify if the marketplace's Matcher rules are set up correctly.
- Check that the SKU was not matched as it should.
Workaround
Approve the SKUs with the wrong match manually.