Sales channel info divergent between UI and API

Known issues

ID: 802560

Backlog

Published on 5/4/2023

•

Last update on 5/8/2023

Summary

Sometimes the information about sales channel can be different depending on where the customer is checking.

Simulation

This scenario does not happen all the time. Is usually when the indexation fails or is not a recent indexation.

Check the sales channel that the product belongs via UI. Check the sales channel that the product belongs via API: https://{accountName}.{environment}.com.br/api/catalog_system/pvt/sku/stockkeepingunitbyid/{skuId}

${"base64":" ","img":{"width":258,"height":142,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":3962,"url":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/known-issues/Catalog/sales-channel-info-divergent-between-ui-and-api_1.png"}}$

Workaround

Index the product.