Menu
Feedback
Start here
Tutorials
Developer portal

Known Issues
Support Rules
Troubleshooting

Frequently Asked Questions
Announcements
Known issues
Proportional shipping costs shows negative values when there are promotion that split items and free shipping applied
Proportional shipping costs shows negative values when there are promotion that split items and free shipping applied
ID: 909925
Backlog
Published on 9/28/2023
Last update on 9/28/2023

Summary

When using promotions that split items, such as the "More for Less" type, proportional shipping costs may display negative values.

This issue is visible when the "More for Less" discount is applied by the seller, and a free shipping promotion is applied by the marketplace, resulting in a discount being given. This behavior causes an infinite loop when attempting to complete a purchase.

Simulation

There may be different combinations causing the issue since the weight is used to calculate the proportional shipping costs, making it hard to reproduce.

Workaround

Configure the free shipping promotion to be applied by the seller.

Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
On this page
Still got questions?
Ask the community
Find solutions and share ideas in the VTEX community.
Join our community
Request support from VTEX
For personalized assistance, contact our experts.
Open a support ticket
GithubDeveloper portalCommunityFeedback