Known issues
Platform timeout errors
ID: 1051070
Backlog
Published on 6/17/2024
•
Last update on 10/10/2024
Summary
The messages app randomly receives a timeout error, and some pages may need a refresh to work properly. This is related to admin pages, but any other page of the platform can also receive this error.
This may be related to GraphQL queries. Normally, you'll see errors in the /meta
route or a messages app timeout related to the translateWithDeps
query.
Simulation
Try accessing some pages on the admin, for example, of an account, and randomly, this page can receive the error below. This image can also appear on myvtex environment when accessing any other pages:

You can see more details of the error on the console or just wait for it to refresh.
Workaround
N/A