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Known issues
Platform timeout errors
ID: 1051070
Backlog
Published on 6/17/2024
Last update on 10/10/2024

Summary

The messages app randomly receives a timeout error, and some pages may need a refresh to work properly. This is related to admin pages, but any other page of the platform can also receive this error.

This may be related to GraphQL queries. Normally, you'll see errors in the /meta route or a messages app timeout related to the translateWithDeps query.

Simulation

Try accessing some pages on the admin, for example, of an account, and randomly, this page can receive the error below. This image can also appear on myvtex environment when accessing any other pages:

{"base64":"  ","img":{"width":762,"height":1316,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":186561,"url":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/known-issues/Store%20Framework/platform-timeout-errors_1.png"}}
When you refresh the page everything should be back to normal

You can see more details of the error on the console or just wait for it to refresh.

Workaround

N/A

Contributors
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