Menu
Feedback
Start here
Tutorials
Developer portal

Known Issues
Support Rules
Troubleshooting

Frequently Asked Questions
Announcements
Known issues
Outdated indexed information when performing 2 product changes in a row.
Outdated indexed information when performing 2 product changes in a row.
ID: 907428
No Fix
Published on 9/26/2023
Last update on 9/26/2023

Summary

For stores using the legacy search engine, if two changes of a product's data are done in a quick succession (i.e. you've inactivated a product and then reactivated it right after that), and the latter change returns the product's information to what it was right before, the state of said item can be stuck in the first change, as the latter is not properly recognized.

This issue doesn't happen in stores using the intelligent search application.

Simulation

1 - get an active item in your store and inactivate it 2 - Right after that (< 5min), reactivate it. 3 - After a few minutes, check your product: it'll be not showing in the store, despite it being set to do so. (in other words, it got "stuck" in that middle state).

Workaround

1 - Reindex said products after 5+ min of experiencing the issue. 2 - Use the Intelligent search engine, which doesn't face this issue at all. 3 - Avoid performing 2+ changes for a product in a row in which the latter change just reverts the former.

Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
On this page
Still got questions?
Ask the community
Find solutions and share ideas in the VTEX community.
Join our community
Request support from VTEX
For personalized assistance, contact our experts.
Open a support ticket
GithubDeveloper portalCommunityFeedback