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OrderForm can't be retrieved after modifying item attachments in the catalog
OrderForm can't be retrieved after modifying item attachments in the catalog
ID: 320044
Backlog
Published on 9/28/2022
Last update on 11/25/2022

Summary

After changing (update or deleting) some item attachments in the products catalog, if you already have some cart/orderForm that refers to items with the specific attachment, the orderForm can't be loaded anymore.

The cart/checkout page will present a "communication error with the seller" – because the item attachments come from the fulfillment service inside the checkout's pipeline. In Splunk, the error logs (that can be filtered by their operationId) will detail the exception message "Some item attachments are not available".

Simulation

  • to have an item with attachment fields
  • insert this item in a cart and fill the attachment fields
  • change/remove some of these fields in the products catalog
  • go back to the cart (expect some cache in the catalog information to see the changes)
  • the cart won't load and generate the mentioned error

Workaround

N/A

Contributors
2
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Contributors
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