MELI Orders not being cancelled in VTEX OMS for multiples accounts scenario
ID: 977453
Backlog
Published on 2/6/2024
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Last update on 2/6/2024
Summary
Currently our MELI integration has an issue related to the process of cancelling orders. When MELI cancel an order and the seller has more than 4 accounts in VTEX there is a chance of not trying to cancel the order in the fifth account
Simulation
If the cancellation of the order cannot be completed the seller may see the order not cancelled in VTEX but cancelled in MELI, for this case a manual cancellation is required directly in OMS. This is only applied for cases that the seller has more than 4 accounts in VTEX, using the same MELI UserID.
Workaround
n/a