Known issues
Maximum quantity setting of the same item in the cart cannot be changed by franchise accounts
Maximum quantity setting of the same item in the cart cannot be changed by franchise accounts
ID: 325273
Backlog
Published on 5/12/2022
•
Last update on 10/18/2023
Summary
The configuration of the maximum quantity of the same item in the cart cannot be changed by franchise accounts (seller whitelabel), as it takes place in a legacy catalog screen (/admin/Site/ConfigForm.aspx) – module that is removed from franchise accounts, as they inherit the products of the parent account.
Simulation
- Enter a franchise or whitelabel seller account environment
- Access the screen "CMS > Settings > General tab" from the admin, or go directly to the page /admin/Site/ConfigForm.aspx
- Note that it is not possible to access the content of this area
Workaround
Request the configuration via ticket to VTEX.