Menu
Feedback
Start here
Tutorials
Developer portal

Known Issues
Support Rules
Troubleshooting

Frequently Asked Questions
Announcements
Known issues
'Invalid postal code' message in Checkout UI when address is in available addresses with different country
'Invalid postal code' message in Checkout UI when address is in available addresses with different country
ID: 1053959
Backlog
Published on 6/21/2024
Last update on 6/21/2024

Summary

Checkout UI uses the country registered in its state to validate the postal code input.

When addresses are registered in available addresses, but the orderForm is changed to another sales channel, and this sales channel has a different country to ship, the message "Invalid postal code" is shown right below the postal code input, not being able to move forward with the purchase.

Simulation

  • Assemble a cart and add an address;
  • Change the sales channel, where it ships to a different country;
  • Try to add the new postal code; the "Invalid postal code" is shown.

Workaround

N/A

Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
On this page
Still got questions?
Ask the community
Find solutions and share ideas in the VTEX community.
Join our community
Request support from VTEX
For personalized assistance, contact our experts.
Open a support ticket
GithubDeveloper portalCommunityFeedback