Image Spreadsheet not importing. Error message: Fail to process record.

Known issues

ID: 691803

Backlog

Published on 11/4/2022

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Last update on 11/25/2022

Summary

Sometimes, when trying to import a image spreadsheet with URLs from vteximg.com.br or vtexassets.com that are set as "https://' instead of "http://" the import fails. The error message is:

"Fail to process record. Make sure your worksheet data is consistent and try again. Error details: An error ocurred while sending the request."

${"base64":" ","img":{"width":608,"height":296,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":51383,"url":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/known-issues/Catalog/image-spreadsheet-not-importing-error-message-fail-to-process-record_1.png"}}$

Simulation

Try to import a spreadsheet using URLs from vteximg.com.br or vtexassets.com that contain https://...
Check that the import fails
Try to import the same spreadsheet using now http://
Check that the import works.

PS: If on step 4 the import still fails, check if the image is set as .jpg and try again.

Workaround

Use URLs with http:// when the images are from vteximg.com.br or vtexassets.com