Menu
Feedback
Start here
Tutorials
Developer portal

Known Issues
Support Rules
Troubleshooting

Frequently Asked Questions
Announcements
Known issues
GTM scripts are not loading on the native third-party scripts
GTM scripts are not loading on the native third-party scripts
ID: 1086165
Backlog
Published on 8/23/2024
Last update on 9/30/2024

Summary

Stores that are using Faststore v2 (repositories starting from starter.store and using the app admin-faststore) and V3 (repositories starting from starter.store and using the app vtex.webops) are not loading the GTM script when using the native third-party scripts. This is related to the Partytown.

Simulation

If your store is using the Faststore V2 or V3, try to add the GTM script by following this documentation. The events will not be correctly sent.

Workaround

The client can load the script using a custom component instead of the native one without Partytown. It would be an override of our native component.

Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
On this page
Still got questions?
Ask the community
Find solutions and share ideas in the VTEX community.
Join our community
Request support from VTEX
For personalized assistance, contact our experts.
Open a support ticket
GithubDeveloper portalCommunityFeedback