Known issues
Gift Card creation error via admin
Gift Card creation error via admin
ID: 986327
Backlog
Published on 2/21/2024
•
Last update on 2/21/2024
Summary
Some accounts won't be able to create a Gift Card for the first time via admin, the message below will appear in the screen:
Something went wrong
Error connecting to the backend server.
Please, return to our store in an few moments.
Simulation
This is only replicable in stores facing this issue, after filling all Gift Card information and pressing the Save
button users will see the error message mentioned above.
Workaround
If the first Gift Card is created via API the error will stop ocurring, merchants will be able to create Gift Cards via admin normally after that.