Menu
Feedback
Start here
Tutorials
Developer portal

Known Issues
Support Rules
Troubleshooting

Frequently Asked Questions
Announcements
Known issues
Fullcleanup on sellers does not work if the account has seller groups on Seller Management
Fullcleanup on sellers does not work if the account has seller groups on Seller Management
ID: 922541
No Fix
Published on 10/19/2023
Last update on 7/1/2024

Summary

On the Seller Management area the marketplace can group their sellers as they wish and manage them on the group management tab.

However, if they wish to delete all seller data on the fullcleanup area, the process will fail if there are groups created.

Simulation

  1. Create a seller group on Seller Management;
  2. Perform a seller fullcleanup;
  3. Check that an error appears.

Workaround

First, delete the seller groups manually on the seller management and then try to perform the seller fullcleanup again.

Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
On this page
Still got questions?
Ask the community
Find solutions and share ideas in the VTEX community.
Join our community
Request support from VTEX
For personalized assistance, contact our experts.
Open a support ticket
GithubDeveloper portalCommunityFeedback