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Error in refund - 'Value cannot be null. Parameter name: value'
Error in refund - 'Value cannot be null. Parameter name: value'
ID: 1049494
Backlog
Published on 6/13/2024
Last update on 6/13/2024

Summary

When trying to refund a transaction an error 500 can happen with the message:

Value cannot be null. Parameter name: value

In this scenario the refund attempts are visible in the transaction logs with no response.

Simulation

We were not able to replicate.

Workaround

NA, merchant will need to request the refund directly with acquirer.

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