Known issues
Error closing Customer Credit account
Error closing Customer Credit account
ID: 904432
Backlog
Published on 9/20/2023
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Last update on 9/20/2023
Summary
When main and sub accounts have the Customer Credit app installed the creation of a creditAccount happens in all of them. In this scenario there are cases where closing the creditAccount doesn't work, the folowing error appears:
Error while closing account.
Simulation
We were not able to replicate or identify what causes this, in some accounts this issue does not occur.
Workaround
NA, what can be done is change the credit limit to zero so the payment method won't work for the registered email.