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Divergency in apportioned freight values per item between CHK and FFM orders
Divergency in apportioned freight values per item between CHK and FFM orders
ID: 321111
Backlog
Published on 1/24/2022
Last update on 11/25/2022

Summary

In some cases, the shipping values apportioned per item between the marketplace (checkout side) and the seller (fulfillment side) orders can go divergent.

The reason isn't completely clear, but it seems to happen only with orders from "seller 1" (where Marketplace and Fultillment are the same) and in items that were split because of discounts – when the final quantity is presented between more than one item, to ensure the final desired discount value.

It can be a problem while integrating orders (due to the divergence), or while invoicing orders, because the invoiced value won't match the total value in one of the sides (Marketplace or Fulfillment).

Simulation

There's no known way to reproduce the issue, but you can refer to old orders where the issue happened.

Workaround

There is no known workaround.

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