Menu
Feedback
Start here
Tutorials
Developer portal

Known Issues
Support Rules
Troubleshooting

Frequently Asked Questions
Announcements
Known issues
Customer information is not saved in the Profile System
Customer information is not saved in the Profile System
ID: 784763
No Fix
Published on 4/4/2023
Last update on 11/1/2023

Summary

Sometimes, the customer information from a new customer is not saved in the Profile System.

Checking the order's interactions, there will be an event called "Perfil do usuário salvo no Sistema de Perfis" but when searching for the customer's email in Master Data, there will be no results.

Simulation

There's no direct way to reproduce this scenario.

Workaround

N/A

Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
On this page
Still got questions?
Ask the community
Find solutions and share ideas in the VTEX community.
Join our community
Request support from VTEX
For personalized assistance, contact our experts.
Open a support ticket
GithubDeveloper portalCommunityFeedback