Customer information is not saved in the Profile System
ID: 784763
No Fix
Published on 4/4/2023
•
Last update on 11/1/2023
Summary
Sometimes, the customer information from a new customer is not saved in the Profile System.
Checking the order's interactions, there will be an event called "Perfil do usuário salvo no Sistema de Perfis" but when searching for the customer's email in Master Data, there will be no results.
Simulation
There's no direct way to reproduce this scenario.
Workaround
N/A