Menu
Feedback
Start here
Tutorials
Developer portal

Known Issues
Support Rules
Troubleshooting

Frequently Asked Questions
Announcements
Known issues
CRM comment system does not work
CRM comment system does not work
ID:
Backlog
Published on 1/7/2019
Last update on 12/22/2022

Summary

CRM comment system doesn't store the information that is entered.

The use of the comment system, be it directly or through triggers, is compromised.

Simulation

  1. Access https://{{account}}.vtexcrm.com.br;
  2. Choose a document;
  3. Type in the comment field and click on Save. The system will respond with "Your review has been saved successfully";
  4. The comment disappears.

Workaround

A possible workaround would be to create a field of type Text and make it visible on the form.

You can then create or edit the value of the field.

Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
On this page
Still got questions?
Ask the community
Find solutions and share ideas in the VTEX community.
Join our community
Request support from VTEX
For personalized assistance, contact our experts.
Open a support ticket
GithubDeveloper portalCommunityFeedback