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CMS Legacy Collections Timeout
CMS Legacy Collections Timeout
ID: 434026
Backlog
Published on 2/25/2022
Last update on 6/20/2023

Summary

Often, when attempting to save data for a collection group using the legacy collections application, under the path /admin/a and attempting to Save Group, the user will, in cases of large catalogs (large amount of categories, brands, products), face a timeout error message and won't be able to save their changes.

{account}.myvtex.com/admin/a/

{"base64":"  ","img":{"width":1090,"height":158,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":47268,"url":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/known-issues/Catalog/cms-legacy-collections-timeout_1.png"}}

Simulation

  1. Go to the CMS UI application using a store that has a large catalog base, for instance, >10000 products.
  2. Go to "Product Clusters (Collections) and select "new group"
  3. Create a group and then select a few checkboxes in the form
  4. Attempt to save these changes
  5. If the request takes longer than 50 seconds to save, which is often the case in accounts with a large amount of data, the request will be stopped by and the data will not be saved.

Workaround

Either using the new collections Admin OR using our Collections API endpoints.

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