Checkout UI goes to Payment with an incomplete invoice address for shoppers with complete profile

Known issues

ID: 937615

Fixed

Published on 11/27/2023

•

Last update on 12/12/2023

Summary

When a shopper has a complete profile and the store is configured to use an invoice address for pick-up, UI will move forward to Payment with an incomplete invoice address.

Simulation

Configure the invoice address for pick-up;
${"base64":" ","img":{"width":476,"height":204,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":17425,"url":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/known-issues/Checkout/checkout-ui-goes-to-payment-with-an-incomplete-invoice-address-for-shoppers-with-complete-profile_1.png"}}$
After adding products to the cart, use an email with a complete profile;
UI will move forward to Payment even with an incomplete invoice address in the Profile System.

Workaround

Update the invoice address via Master Data.