Menu
Feedback
Start here
Tutorials
Developer portal

Known Issues
Support Rules
Troubleshooting

Frequently Asked Questions
Announcements
Known issues
Checkout login flow allows changing email but flow is not supported
Checkout login flow allows changing email but flow is not supported
ID: 258447
Backlog
Published on 5/3/2023
Last update on 5/8/2023

Summary

When at checkout with an informed e-mail and masked data, logging in will be necessary if the shopper wants to change any information. In the login box that will open, the email will already be filled with the cart's context, but the interface allows the "suggested" email to be modified.

The suggested e-mail must not be changed. If the client enters another email, the login flow will not work - in the API request, there will be a silent error, and the UI will be stuck in a "loading" state.

Simulation

  • At checkout, inform an email with a complete profile so that the data is auto-completed and masked;
  • Try to change some information, such as the address (login will be required);
  • In the login box, the e-mail in the cart will already be filled in;
  • Change the email in the login box;
  • Try to move on; it won't be possible.

Workaround

The store can make this field read-only for the login flow at checkout.

Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
On this page
Still got questions?
Ask the community
Find solutions and share ideas in the VTEX community.
Join our community
Request support from VTEX
For personalized assistance, contact our experts.
Open a support ticket
GithubDeveloper portalCommunityFeedback