Menu
Feedback
Start here

Frequently asked questions

Frequently asked questions
Why was an inactive product sold on the marketplace?
Published on4/27/2017
Last updated on12/31/2019
1 min read

This can happen because it is impossible to deactivate an item in the marketplace, because this process is not part of the integration. In other words, deactivation can only be done in VTEX.

For an SKU to be inactive with a partner, this has to be configured in the marketplace, and you must contact them direct.

If a purchase has been made, you can accept it, activating the item for the order to be integrated, or refuse integration.

Contributors
1
Photo of the contributor
+ 1 contributors
Was this helpful?
Yes
No
Suggest Edits (GitHub)
Contributors
1
Photo of the contributor
+ 1 contributors
On this page
Still got questions?
Ask the community
Find solutions and share ideas in the VTEX Community
Join our community
Request VTEX support
For personalized assistance, contact our experts
Open a support ticket
GitHubDeveloper PortalCommunityFeedback