Menu
Feedback
Start here
Tutorials
Developer portal

Known Issues
Support Rules
Troubleshooting

Frequently Asked Questions
Announcements
Frequently Asked Questions
Why is an error returned on access to the store after changing the DNS?
Why is an error returned on access to the store after changing the DNS?
Published on 4/27/2017
Last update on 12/31/2019

The DNS has been pointed and all the store URLs have been configured, but even so you cannot access the store? The problem may be in the Account management.

An essential step for a store to go into production is to configure this status in your account, in the Account management.

So if you access your store and cannot enter the e-commerce environment, and an error screen shows, check that your status is “production” in the Account managementconfiguring it as in this tutorial.

After you have configured the status, you will be able to access the store.

Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
On this page
Still got questions?
Ask the community
Find solutions and share ideas in the VTEX community.
Join our community
Request support from VTEX
For personalized assistance, contact our experts.
Open a support ticket
GithubDeveloper portalCommunityFeedback