Frequently Asked Questions
Why is an error returned on access to the store after changing the DNS?
Why is an error returned on access to the store after changing the DNS?
Published on 4/27/2017
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Last update on 12/31/2019
The DNS has been pointed and all the store URLs have been configured, but even so you cannot access the store? The problem may be in the Account management.
An essential step for a store to go into production is to configure this status in your account, in the Account management.
So if you access your store and cannot enter the e-commerce environment, and an error screen shows, check that your status is “production” in the Account management, configuring it as in this tutorial.
After you have configured the status, you will be able to access the store.