This scenario happens when the email used to log in to the Admin has access to some Callcenter feature configured through roles in Account management.

Callcenter profiles block access to the Catalog, that is, the user can not add a new product, for example. If he or she must access this module, the user must work with two different logins.

If the role has permission for callcenter and also other modules, the access must be done directly through the module's URL. For the Orders management, for example, it would be: https://{AccountName}.myvtex.com/admin/checkout