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Setting up the Low Inventory Alert
Setting up the Low Inventory Alert

The critical inventory alert is a logistics functionality whose purpose is to alert the retailer in case items in the store are almost out of inventory.

Low Inventory Alert configuration

  1. In the VTEX Admin, go to Store Settings > Shipping > Settings, or type Shipping in the search bar at the top of the page and select Store Settings / Shipping.
  2. Fill in the field Low Inventory Alert with the desired quantity of units or percentage of total quantity.
  3. Click Save.

How the Alert works

When the inventory of the item reaches the minimum amount configured, a task will be created on VTEX DO. It will be triggered whenever the reservation of the order is made, that is, when the order is closed, and can take from 1 to 5 minutes to show up on the VTEX DO.

If the reservation is canceled, for example, because a customer has canceled an order, the task will be automatically closed.

If the inventory of the item is updated, the task will also be closed. But, if another reservation is made, a new task will be created.

Frequently asked questions

If the product is part of 2 inventories and only 1 of them reaches the minimum quantity, is the alert triggered?

Yes, the alert is considered by inventory, separately.

Does this alert serve for items in the Sellers’ inventory?

No, it only verifies the inventories available in the store.

Where can I see these alerts? How can I access the VTEX DO?

The alerts are logged in VTEX DO and, for now, can only be accessed using the Orders Management. However, we also provide an API in case you want to search or allocate a task to someone, for example.

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