The retry is a VTEX gateway feature that aims to avoid the lose of payments. If any payment chain system is unable to proceed with a transaction at the time a payment is made, VTEX gateway retries to send the payment information. With this, the sale is not lost.

Here are the cases in which VTEX gateway performs the retries:

• Payment operator signals that a payment is still pending.
• Payment operator is offline.
• Payment operator takes longer to respond than expected.
• Tickets that have not yet been paid. In this case, the retry only happens for tickets that do not require manual reconciliation.
• Payments made with wallets that have their own query APIs (such as PagSeguro, Paypal, etc.)
• Orders that fall into manual fraud analyses.

• What is a payment gateway?
• Difference between payment methods and payment conditions
• What is an acquirer?