VTEX has an email server that you can use free of charge. Also, it is possible to arrange for emails to be sent with the store’s address rather than the standard VTEX email address. To configure this, proceed as follows.

1. On the Admin menu, click on Message Center.
2. Click on Senders.
3. Click on the New Provider button and select Own.
4. Create a name to go in the Sender ID field, which will be used to identify the sender on the Providers screen and to associate the SMTP to be used with the templates you require.
5. In the Name field, enter the name to be used which is associated with the email address.
6. In the Email field, enter the email address that your store will be using for communications with customers.
7. Do not select the This is the default sender flag until after you have completed registration and have checked that the sender created is in fact shown as such on emails.
8. Click on Save.
9. You will receive an email confirming that the SMTP has been successfully registered.
10. Edit the sender to mark it as default and save the changes.

Every time you make a change in the sender and save, an SMTP confirmation email will be sent successfully to the registered address. You must click the link. Otherwise, no email will be sent regarding the registered email. You can also test whether the sending is OK by clicking the Test button for the respective sender in Message Center> Senders.