The Social Selling feature in VTEX Sales App allows sales associates to select products for their customers and share the shopping cart by using a QR code or sending a link via WhatsApp or other social networks. After that, customers can make the payment and complete the purchase on their own mobile phone, tablet, or computer.

There are two ways to use this feature:

• Cart suggestion
• Payment link

This option allows sales associates to share shopping carts ready for purchase with one or more customers. After adding products to the cart in VTEX Sales App, sales associates can share the link by following the steps below:

1. Click on the Share button.

2. Click on Cart suggestion.

3. Enable or disable the Custom message option using the button. By enabling this option, sales associates can write a text to send as a message to their customers along with the shopping cart link.

4. Click on Generate link to create a link and a QR code for the shopping cart.

5. Next, there are some options to share the cart with the customer:

   • Asking the customer to scan the QR code with their own device to access the cart.
   • Clicking on Copy to copy the link and the message to share on other channels, such as by email or other social networks.
   • Clicking on Share by WhatsApp to send the full message to the customer via WhatsApp.

See the step-by-step instructions illustrated below.

The same link is shareable with multiple customers as many times as they like. Each time a person accesses this link, a new shopping cart is generated, exactly like the one created in VTEX Sales App. Carts accessed are also associated with the sales associate account and their code, if they have one.

If the sales associate code is enabled, you are required to fill it in before sharing your cart. For more information about the sales associate code, check the Customize VTEX Sales App guide and the Enable the sales associate code developer guide.

This option allows sales associates to share a link directly to the payment page. Therefore, customers only need to fill in the payment information to complete the purchase.

In this case, the sales associate needs to add items to the cart, fill in the customer's delivery information and choose the payment method. Then, they can follow the steps below:

1. Click on the Share button.

2. Click on the Payment link option.

3. Enable or disable the Custom message option using the button. By enabling this option, sales associates can write a text to send as a message to their customers along with the payment link.

4. Click on Generate link.

5. Next, choose a way to share the cart with the customer:

   • Asking the customer to scan the QR code with their own device to access the cart.
   • Clicking on Copy to copy the link and the message to share on other channels, such as by email or other social networks.
   • Clicking on Share by WhatsApp to send the full message to the customer via WhatsApp.

See the step-by-step instructions illustrated below.