VTEX Pick and Pack is a native logistics platform by VTEX that allows you to manage order picking, packing, and product delivery from physical stores and warehouses. Additionally, the solution also offers data collection and analysis for your store, generating insights for strategic decision-making and enhancing omnichannel operations with an exceptional time to market.
By using VTEX Pick and Pack, your store benefits from the following:
- Real-time tracking of order processing: By automating and providing visibility into the processes, product picking becomes more agile, efficient, and error-free, with all the necessary data for space and process reengineering. Furthermore, stores have access to comprehensive order information, enabling more precise customer service.
- Automation and real-time tracking of product delivery: VTEX Pick and Pack integrates with any carrier or TMS (Transportation Management System) through Last Mile. This automation streamlines order assignment to couriers, automatically generates dispatch labels, and provides real-time tracking of delivery statuses and geographic location of packages.
The solution combines the following functionalities and mobile apps:
- VTEX Pick and Pack: separation and packaging management.
- Last Mile: control of last mile delivery.
Solution's current features
| Application | Feature | Advantages |
|---|---|---|
| VTEX Pick and Pack | Orders and Worksheets Module | Reduce logistics costs by following a step-by-step process for fast, accurate, and cost-effective order fulfillment. Greater control over store resources and fulfillment lead time. Reduce fulfillment and delivery timelines. |
| VTEX Pick and Pack | Label and Package Configuration | Reduce error-prone situations and increase efficiency. Identify packages within the store or warehouse. |
| VTEX Pick and Pack | Picker Assignment and Order Change Configuration | Improve accuracy and increase customer satisfaction. Reduce returns. Improve operational efficiency. |
| VTEX Pick and Pack | Order Fulfillment even without invoicing | Flexibility in operation regardless of invoicing status. |
| VTEX Last Mile | Customer Satisfaction Survey | Monitor the performance of delivery personnel. Track delivered service for better decision-making. |
| VTEX Pick and Pack y VTEX Last Mile | Data collection, analysis, and information for making strategic decisions regarding the overall fulfillment process. | Analyze average carrier delivery time, the number of orders with completed fulfillment during a specific period, and customer ratings for delivery personnel, among others. Make strategic decisions for the business through a data-driven approach and expand omnichannel operations. |
| VTEX Last Mile | Platform for centralising last-mile delivery with real-time updates. | Improve decision-making and operational efficiency. |
| VTEX Last Mile | Communication with delivery personnel throughout the process. | Facilitate operational control. |
| VTEX Last Mile | Compatibility with external carriers and business carrier management systems. | Generate shipping labels. Track order statuses in transit. Increase the number of integrated carriers in the operation and thus improve delivery capacity. |
What changed?
Before VTEX Pick and Pack, merchants didn't have an exclusive platform connected to VTEX Admin to manage order fulfillment. The processes of order picking and packaging typically involved multiple manual actions by the merchant, which were inefficient and led to errors, failure to meet customer promises, and higher logistics costs.
However, in its initial version, VTEX Pick and Pack didn't cover all the needs within the vast diversity of businesses and operations that exist today. We added new functionalities to make the product more flexible, scalable, and suitable for a wider range of architectures.
Below is a comparison between the versions of VTEX Pick and Pack:
| Previous version | Current version |
|---|---|
| Available only for businesses on VTEX with white-label seller architecture. | Available for all businesses on VTEX, regardless of their architecture. |
| Monopicking: the product picking process followed the dynamics of one order per picker, per picking route, individually. | Multipicking: the picking process caters to scenarios where more than one order needs to be assigned per picker and/or orders need to be separated according to the personnel's work area. It is now possible to apply multiple separation processes: Batch picking: separating products in batches to fulfill orders with the same SKU from a large inventory. Wave picking: separating a single SKU per shift, aiming to avoid an excess of products in order fulfillment. |
| Pick and Pack available only for Android OS. | Pick and Pack is a PWA, so it is available for multiple operating systems (Android OS, iOS, Harmony OS). |
| All OMS orders go through VTEX Pick and Pack. | Ability to select and filter orders based on various characteristics: commercial policy, payment method, shipping type, categories, and more. |
| Available only for businesses on VTEX with Intelligent Search. | Available for all businesses on VTEX, regardless of their version of search. |
| No option to mark orders with specific business-required characteristics (e.g., marking orders with frozen products or marking orders from VIP customers) for tracking and communication with the operations staff. | Order marking based on necessary business characteristics, allowing for automation of workflows. |
| Rigid flow in terms of invoicing. | Flow independent of the invoicing status in the OMS. |
Why did we make this change?
The first version of Pick and Pack was created to reduce logistics costs and scale your omnichannel operations with a fully integrated solution. This new version allows us to provide a robust solution to cater to different scenarios.
Because it is important for VTEX to meet all market needs, this new version of Pick and Pack is more flexible and suitable for all architectures and operations, so that all businesses can enjoy its benefits regardless of their architecture.
What needs to be done?
The service is available for all VTEX stores. To start using VTEX Pick and Pack, open a ticket in VTEX Support and request the service from the Sales team or get in touch with your Customer Success Manager (CSM).