VTEX Pick and Pack is the solution that provides a single place for you to manage picking, packing and last-mile delivery using inventory from physical stores and warehouses.
In addition, VTEX Pick and Pack collects data and analytics from your store, providing you information to make strategic decisions and scale your omnichannel operation.
VTEX Pick and Pack is available to VTEX stores in Latin America, except for Brazil. The solution combines two features and mobile applications:
- VTEX Fulfillment: Management of picking and packing.
- Last Mile: Control of last-mile delivery.
- Mobile Applications: Applications for pickers and couriers.
What has changed?
Previously, merchants did not have a single place connected to VTEX Admin's processes and data to manage picking, packing, and last-mile delivery - and this lack of visibility on the fulfillment process made it difficult to identify problems in their operational process.
Picking and packing processes usually involved several manual actions from the merchant’s side, which was inefficient and often resulted in errors, broken promises to customers and higher fulfillment costs.
VTEX Pick and Pack allows merchants to seamlessly manage the picking, packing, and last-mile delivery of orders in a single place.
The solution is a combination of:
- VTEX Fulfillment: The store operator can communicate with pickers and manage picking and packing, and also track real-time data about orders, pickers' performance and store's fulfillment rate. Pickers can scan items using their mobile devices and, when allowed, they can communicate with customers and make order changes: changing prices, and also replacing, removing and adding items. Changes in orders are supported via Change Order API.
- Last Mile: Store operators can manage and instruct delivery drivers about collecting and delivering orders. It includes route optimization and proof of collecting/delivering. Besides, your store can easily integrate with external carriers or a TMS. It also includes a URL where shoppers can track their orders' status in real time.
- Mobile apps: Apps for mobile devices meant exclusively for pickers and drivers, so that they accomplish their tasks with no access to the store’s Admin. Currently, the apps are available only for Android devices.
VTEX Pick and Pack is not an invoicing system and orders should be invoiced orders through VTEX's OMS, learn more in Invoicing an order.
Why did we make this change?
We created VTEX Pick and Pack for you to reduce logistics costs and scale up your omnichannel operation with a highly integrated solution.
The table below displays some of the solution's capabilities and the corresponding benefits:
| Feature | Capability | Advantages |
|---|---|---|
| VTEX Fulfillment | Single place to manage picking and packing. |
|
| VTEX Fulfillment | Configuration of packages and printable labels, that can include barcodes for scanning. | Reduce error-prone scenarios and increase efficiency. |
| VTEX Fulfillment | Assign pickers to tasks and communicate with them via their mobile apps throughout the whole picking and packing processes. You can set preferences that allow pickers to:
|
|
| Last Mile | Single place to manage last-mile delivery with real-time updates. You can communicate with couriers throughout the whole process, as long as they have the mobile app. | Improve efficiency and keep delivery promises made to your customers. |
| Last Mile | Once couriers use the mobile app to update orders, Last Mile generates a URL tracking for customers to keep track of:
| Improve customer satisfaction by allowing them to keep track of the delivery of their orders with real-time updates. |
| Last Mile | Manage the operation of a first-party fleet. You can create services, assign drivers and obtain real data of this process. | Deliver a better end-customer experience by controlling your own fleet, assessing and improving the overall quality of the delivery service and individual employees. |
| Last Mile | Compatible with third-party carriers. You can easily integrate with multiple external carriers and generate shipping labels all through VTEX Admin. | Increase the number of carriers integrated to your operation, improving your delivery capacity. |
| VTEX Fulfillment and Last Mile | Track performance with customer satisfaction surveys. | Keep track of customer satisfaction allowing you to iterate and improve performance. |
| VTEX Fulfillment and Last Mile | Collect data, analytics and provide information for you to make strategic decisions about your fulfillment process as a whole. You can analyze the carriers’ average delivery time, the number of orders fulfilled in a given period, and the customer score for drivers, for example. | Make strategic decisions for your business in a data-driven approach and scale your omnichannel operation. |
What needs to be done?
To start using VTEX Pick and Pack, talk to your Customer Success Manager (CSM) or fill out the form on this page, and the VTEX team will contact you.