Menu
Feedback
Start here
Tutorials
Developer portal

Known Issues
Support Rules
Troubleshooting

Frequently Asked Questions
Announcements
Tutorials
Tutorials
Explore in-depth tutorials for operating your VTEX store.
Tutorials
Integrations
Orders
Order errors in the Amazon integration
Order errors in the Amazon integration

There are several reasons why an order may not integrate with the marketplace and your VTEX store, and each one generates a notification about the nature of the error. You can find error messages in the VTEX Admin by going to Marketplace > Connections > Orders. To view the error message, click on the order.

On the Amazon marketplace, some order integration errors occur more frequently than others. This article shows the most common errors and explains how to solve them.

Error message

No available sla to deliver this order

SLA errors mean that something is preventing the delivery of the order to the end customer. To identify the source of the error and correct it, check out the article SLA errors in marketplace integration orders.


Error message

Order with SKU out of stock

Errors related to stock-outs occur for several reasons. To identify the source of the error and correct it, check out the article Out-of-stock errors in marketplace integration orders.


Error message

Order with SKU inactive or out of sales channel

Only orders with active SKUs are integrated, so please check the status of the order items in your VTEX Admin, in the module Catalog > Products and SKUs. You can enable the SKU by filling SKU registration fields, or activating SKUs in bulk.

If the order SKUs are active, the error indicates that one or more SKUs are not associated with the Amazon integration's trade policy. In this case, you must associate them with the trade policy.


Error message

Sku in order don't belong to a VTEX Store, sku id it's not an integer

This error occurs when the SKU is not identified on the VTEX platform. In this case, there are two possible reasons: either the item has been removed from the catalog and is no longer available, or Amazon provided incorrect information. Therefore, if the SKU appears normally in the system, please contact the marketplace.

Learn more

Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
Was this helpful?
Yes
No
Suggest Edits (GitHub)
Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
On this page
Still got questions?
Ask the community
Find solutions and share ideas in the VTEX community.
Join our community
Request support from VTEX
For personalized assistance, contact our experts.
Open a support ticket
GithubDeveloper portalCommunityFeedback