Onboarding guide
Support at VTEX
VTEX Support
When clients and partners need support, they can count on VTEX assistance, which includes our documentation portals, VTEX Community, and our online support, as shown in the table below:
| Channel | Artigos |
|---|---|
| Help Center | Documentation portal intended for merchants, support teams and business decision-makes who work with the platform's administrative dashboard, the VTEX Admin. |
| Developer Portal | Documentation portal intended for developers and technical users working with the VTEX platform. |
| VTEX Community | Official VTEX community. This is where you share questions, ideas, and create connections within the VTEX ecosystem. |
| VTEX Support | Official VTEX support provided virtually by experts. If your issue needs access to data privacy, open a technical, billing, or commercial support request. |
This track is dedicated to describing the virtual support provided by VTEX and is structured as follows: