After configuring the VTEX Sales App basic settings, you can add more physical stores to the system or manage the existing ones in the VTEX Admin.

Physical store is a page in the VTEX Admin Store Settings that displays the physical stores added to the VTEX Sales App app and allows you to manage their information.

This page allows you to perform the following actions:

• Add
• Search
• Edit
• Inactivate

The page displays the following information:

You can add a physical store by following the steps below:

1. In the VTEX Admin, go to Store Settings > VTEX Sales App > Physical Stores, or type Physical Stores in the search bar at the top of the page.
2. Click the + Add Store button.
3. Fill in the Physical store fields.
4. Click Add.
5. Click Save to add the physical store.

Identification

• Store name: physical store name. Mandatory field.
• Business phone: physical store business phone number.

Address

• Country: the country where the physical store is located. Mandatory field.
• Postal code: postal code where the physical store is located. Mandatory field.
• Street: the name of the street where the physical store is located. Mandatory field.
• Number: the number of the physical store's street location. Mandatory field.
• Additional information: additional information for the physical store address, such as suite number
• Neighborhood: the neighborhood where the physical store is located. Mandatory field.
• City: the city where the physical store is located. Mandatory field.
• State: The state where the physical store is located. Mandatory field.

Technical information

• Franchise account: the franchise account in which the physical store must be added.
• Trade policy: the trade policy that will be applied in the physical store. Mandatory field.
• Pickup point: the pickup point associated to this physical store, where customers pick up their orders.

Changes can take up to 15 minutes to be processed and applied to VTEX Sales App.

You can search for a physical store using the search bar by typing in the name of the store.

You can edit a physical store’s information by following the steps below:

1. In the row of the physical store you want to edit, click .
2. Click Edit.
3. Change the information you want.
4. Click Save.

You can inactivate a physical store by following the steps below:

1. In the row of the physical store you want to edit, click .
2. Click Inactivate.
3. Click Inactivate again.

When a store is inactivated, all the vendors registered with it will lose access to the VTEX Sales App application and will no longer be able to log in.

To permanently delete a store, please contact our support.