Transactions created without any payment get stuck in “Canceling”
Payments
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ID: 1314444
Backlog
Published on10/28/2025
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Last updated on10/28/2025
1 min read
Summary
Transactions that were created without any associated payment remain indefinitely in the “Canceling” status. The visible symptom is that force-cancel actions and standard cancel flows do not complete, leaving the transaction locked. This affects transactions with no payment timeline or connector tied to them.
Simulation
It is not possible to simulate.
Workaround
N/A.