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Transactions created without any payment get stuck in “Canceling”
Payments
ID: 1314444
Backlog
Published on10/28/2025
Last updated on10/28/2025
1 min read

Summary

Transactions that were created without any associated payment remain indefinitely in the “Canceling” status. The visible symptom is that force-cancel actions and standard cancel flows do not complete, leaving the transaction locked. This affects transactions with no payment timeline or connector tied to them.

Simulation

It is not possible to simulate.

Workaround

N/A.

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