Transactional emails don't consider items removed from the order

Known issues

ID:

Backlog

Published on 3/27/2018

•

Last update on 12/22/2022

Summary

When an item is removed from the order:

${"base64":" ","img":{"width":979,"height":765,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":60890,"url":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/known-issues/Post-purchase/transactional-emails-dont-consider-items-removed-from-the-order_1.jpg"}}$

The transactional email doesn't consider the removed item and shows both items in the email:

${"base64":" ","img":{"width":579,"height":347,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":19054,"url":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/known-issues/Post-purchase/transactional-emails-dont-consider-items-removed-from-the-order_2.jpg"}}$

Simulation

Remove an item from the order alreay made.
Check the transactional email on the order timeline.

Workaround

Currently there is no workaround for this issue.