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The product information button does not display the data
The product information button does not display the data
ID:
Backlog
Published on 8/20/2021
Last update on 12/22/2022

Summary

The button available on the Product and SKUs listing on the Catalog module does not always display the product information. See the images below to understand the normal behavior of the button.

Product is not available

{"base64":"  ","img":{"width":647,"height":153,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":23398,"url":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/known-issues/Marketing%20&%20Merchandising/the-product-information-button-does-not-display-the-data_1.png"}}

Product is available

{"base64":"  ","img":{"width":659,"height":332,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":62240,"url":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/known-issues/Marketing%20&%20Merchandising/the-product-information-button-does-not-display-the-data_2.png"}}

Simulation

  1. On Admin, click on the Catalog module.
  2. Click on Products and SKUs.
  3. Click on the button of any SKU.

Workaround

  1. On Admin, click on the Catalog module.
  2. Click on Products and SKUs.
  3. Click on the button of any SKU.
  4. Click on the Indexed Info button.
  5. Check the Sales Channel item for information on the SKU as shown below.

{"base64":"  ","img":{"width":704,"height":477,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":101784,"url":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/known-issues/Marketing%20&%20Merchandising/the-product-information-button-does-not-display-the-data_3.png"}}

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