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Known issues
Subscriptions Orders can not be created once the SKU has linked to a gift unavailable
Order Management
ID: 395965
Fixed
Published on3/7/2022
Last updated on5/19/2023
1 min read

Summary

There is a condition that the Orders from Subscription cannot be created because it is linked to an unavailable gift, even if the items of a subscription are available.

Simulation

  • To simulate this, you need a gift (like Promotion Buy One Get One) linked to one SKU of subscription, and this gift should be unavailable after the purchase is made and before the next cycle.
  • The error on the subscription cycle is "Could not select a SLA for SKU {SKU ID}"

Workaround

The way to avoid this scenario is to remove the link of gift out of stock or guarantee that the gift has stock if you want to create a new cycle with the gift.

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