Menu
Feedback
Start here
Tutorials
Developer portal

Known Issues
Support Rules
Troubleshooting

Frequently Asked Questions
Announcements
Known issues
SMS configuration in message centre module returns an error
SMS configuration in message centre module returns an error
ID:
Backlog
Published on 5/8/2019
Last update on 12/22/2022

Summary

When configuring SMS sending in the message centre module, the UI returns an error message even with the configuration being correct.

Simulation

You need to have the movile APP installed in order to simulate the error.

  1. Access the message centre module
  2. Select the MOVILE SMS option
  3. Type in the phone number to test.

Workaround

Since the configuration is correct, once the SMS is normally sent to the configured phone, the workaround for this scenario involves ignoring the error reply given by the UI and following the next configuration steps.

Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
Contributors
2
Photo of the contributor
Photo of the contributor
+ 2 contributors
On this page
Still got questions?
Ask the community
Find solutions and share ideas in the VTEX community.
Join our community
Request support from VTEX
For personalized assistance, contact our experts.
Open a support ticket
GithubDeveloper portalCommunityFeedback