This KI describes a scenario where report exports via the admin UI can result in unstable report data when the account has many orders. This issue is intermittent; sometimes the report is successful, sometimes it returns empty rows, or it may contain rows with errors. The report usually succeeds after the third attempt. However, this number of attempts can generate a status code of 429 in SOLRs (database), which can lead to further inconsistencies!

Simulation

Since the scenario is intermittent, we cannot simulate it! However, we suggest reducing filters to improve and reduce the number in the list.

Workaround

For this scenario, the workaround is to wait before trying again. This prevents the system from experiencing status code 429.