Orders with error 'Ocorreu um erro de comunicação com o Sistema de Perfis'

Known issues

ID:

Backlog

Published on 5/8/2017

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Last update on 12/22/2022

Summary

Some orders in Orders Managment are stuck in the status "Processando", presenting the error "Ocorreu um erro de comunicação com o Sistema de Perfis".

Simulation

This error is intermittent and its simulation is very difficult. The following is the log image of when this error occurs.

${"base64":" ","img":{"width":1209,"height":434,"type":"png","mime":"image/png","wUnits":"px","hUnits":"px","length":70709,"url":"https://raw.githubusercontent.com/vtexdocs/help-center-content/refs/heads/main/docs/en/known-issues/Post-purchase/orders-with-error-sistema-de-perfis_1.png"}}$

Workaround

Currently, there is no workaround for this issue.