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Orders with changes may not send transactional email for Invoiced Order
Orders with changes may not send transactional email for Invoiced Order
ID:
Backlog
Published on 2/17/2019
Last update on 12/22/2022

Summary

When an order goes through changes (meaning, changes in orders already completed - [https://help.vtex.com/en/tutorial/change-making-changes-to-an-order]), it may happen that the Invoiced Order email is not sent by the system.

The grouping that is made to issue the invoice does not respect the changes, leading to this scenario and bringing the possibility that the Invoiced Order email is not successfully sent.

This doesn't happen with all orders that receive changes, but only with the ones that go through more than one change or when the grouping created by the system for the invoice issuance cannot consider the changes correctly.

Simulation

  • Make an order;
  • Make changes in the order, increasing value and adding a discount (decreasing value);
  • Note that the Invoiced Order transactional email won't be sent.

Workaround

Currently there is no workaround.

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