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Order stuck in Payment Pending status due to missing payment approved notification
Order stuck in Payment Pending status due to missing payment approved notification
ID: 1031035
Backlog
Published on 5/24/2024
Last update on 5/24/2024

Summary

In the "Payment Pending" status, a payment notification is expected to be sent to the Orders module. During this period, some problems with event processing may occur. The message queue provides an asynchronous communication protocol, in which events are placed in a queue to be consumed at a predetermined time in the future. This KI refers explicitly to the scenarios with PPP connectors and is not intended to exhaust all possibilities of event processing problems that may occur.

Simulation

There's no way to simulate this behavior.

Workaround

Please contact our support team to manually reprocess the event.

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Contributors
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