Order stuck in Payment Pending status due to missing payment approved notification
ID: 1031035
Backlog
Published on 5/24/2024
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Last update on 5/24/2024
Summary
In the "Payment Pending" status, a payment notification is expected to be sent to the Orders module. During this period, some problems with event processing may occur. The message queue provides an asynchronous communication protocol, in which events are placed in a queue to be consumed at a predetermined time in the future. This KI refers explicitly to the scenarios with PPP connectors and is not intended to exhaust all possibilities of event processing problems that may occur.
Simulation
There's no way to simulate this behavior.
Workaround
Please contact our support team to manually reprocess the event.