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Known issues
In the partial return, the Tax values in the UI appear the total
Order Management
ID: 559458
No Fix
Published on4/11/2022
Last updated on2/16/2024
1 min read

Summary

In an order where we have two identical items, and one of the items is returned, the rates for both items are displayed in the UI, rather than just the rates for the item that was returned being displayed in the UI. This information on fees is for information only, as what will actually be returned is what is filled in on the Return Note.

Simulation

To simulate this scenario, it will be necessary to place an order with two equal Items (SKU), we will see that in the order, the rates for the two items will be added and displayed in the UI. However, when returning only one of the items, we will see that the return referring to the total of fees will be displayed in the UI, instead of showing the fees referring to only one item.

Workaround

We don't have a workaround for this case.

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