Export of Price Tables Fails Due to Throttling of Catalog API
ID: 1081437
Backlog
Published on 8/14/2024
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Last update on 8/14/2024
Summary
Exporting price tables is failing due to throttling from the Catalog API. This issue occurs when the system exceeds the rate limits of the Catalog service during the export process, preventing the retrieval of product prices after the initial SKU fetch.
Simulation
- Attempt to export a large price table from the VTEX admin interface.
- The export will begin, but at some point, the process fails due to throttling of the Catalog API.
- No prices are retrieved, and the export does not complete.
Workaround
If throttling occurs, the on-call team can perform manual exports for the client on a case-by-case basis. Repeated attempts may also succeed depending on the account's API usage at the time.