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Error on applying filter in the Catalog module
Error on applying filter in the Catalog module
ID:
Fixed
Published on 4/3/2017
Last update on 1/17/2020

Summary

In the Catalog module, when you use a single quotation mark (or other characters) to apply a filter to a text field, the system may return an error. Since the system memorizes the last filter applied by the user, refreshing the page will not resolve the problem.

Simulation

Important: Since this problem is irreversible, do not try to reproduce it.

  1. In admin, access the Catalog module.
  2. In the E-Commerce module, access, for example, the products and SKUs page (Product Register > Products and SKUs > Products and SKUs Register).
  3. In the "Product Name" filter, look for a word containing a single quotation mark.

Workaround

Open a ticket with your service partner, giving the email address of the user facing this problem.

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